Answer routine questions
Help with agreed information, understand why someone is calling and direct the request to the right team.
Private account details need an agreed identity check.
Part of Custom AI agents.
AI voice agents
for your business.
A caller needs help.
Your team is
already in a conversation.
A voice agent can help with routine questions, collect the details and arrange the next step. We build it around the calls you handle and the moments when a person should take over.
The phone rings while someone is with a customer. Another caller leaves a message. By the time you call back, they have to explain it all again.
01 / Where it helpsWhich calls can
Which calls can
an AI voice agent handle?
We work through the languages, regional offices and opening hours your callers need. We test accents and dialects with examples from the people who will use the service.
Arrange an appointment or callback
Ask what the caller needs, which language they prefer and when they are available. Connect to a calendar where the setup allows it.
Only confirm a booking once it is saved.
Follow up with existing customers
Handle a specific onboarding or follow-up call using the customer information your team has approved.
Check contact preferences, calling hours and attempt limits first.
These are examples of possible projects. We agree the tools, access and checks with you before building.
02 / How it could workWhat could a routine
What could a routine
enquiry sound like?
This is an example of an incoming service call. We agree the introduction, information given to callers and point of handover before launch.
- 01
Welcome
Explain the agent’s role and check the caller’s language.
- 02
Listen
Understand the request and confirm essential details.
- 03
Look up
Check the information or calendar it is allowed to use.
- 04
Help
Answer, arrange the next step or bring in a person.
- 05
Confirm
Tell the caller what happened and save a summary for the team.
What if nobody is available to take over?
The agent can take a callback request or offer another agreed next step. If a transfer or booking fails, it explains that to the caller rather than leaving them with a false confirmation.
We judge the call by whether it helped the caller: an answer, a saved booking or a follow-up assigned to someone.
03 / Planning the first versionChoose a call
Choose a call
you know well.
Routine questions and appointment requests are useful places to start. Complaints and unusual requests need a clear route to someone who can help.
| Question | What we decide together |
|---|---|
| Which calls? | Incoming enquiries, callbacks or a particular outgoing call. Each needs its own plan. |
| Which languages and hours? | Languages and accents to test, opening hours and holiday arrangements. |
| What can it do? | Information it can look up, booking rules and identity checks. |
| When does a person take over? | Who gets the call or callback, and what happens if they are unavailable. |
04 / Relevant workSee the voice agent
See the voice agent
in a real project.
Our published voice-agent project covers outgoing customer-success calls, including checks on when to call and when to stop. An incoming-call service needs its own tests.
05 / How we work togetherStart with one kind of call
Start with one kind of call
and listen carefully.
We agree what the first version should do, how to check it and who will look after it. Then we work through it with your team.
- 01
Plan the conversation.
We choose the questions it can answer, details it needs, languages and moments to hand over.
- 02
Connect your tools.
We check the phone setup, calendar and customer records needed for this call, with access limited to the job.
- 03
Try real call situations.
We test accents, interruptions, unclear names, unavailable staff and failed bookings with suitable speakers.
- 04
Review before expanding.
We start with an agreed set of calls, review what happened and show your team how to change or pause the agent.
06 / Access and upkeepYour callers should know
Your callers should know
what happens next.
Explain who is answering.
We agree the greeting and what callers need to know, including how they can reach a person.
Agree what to keep.
We map the phone, AI and business tools involved, and agree where summaries, transcripts or recordings go, who sees them and how long they stay.
Keep follow-up visible.
Your team needs to see call attempts, results and callbacks still waiting. Important results are saved beyond temporary provider history.
Listen for misunderstandings.
We review the languages and accents that matter to your callers, along with failed transfers and unresolved requests.
07 / Questions before you start
AI voice agent questions.
What does a first project cost?
First projects start from CHF 4,800, focused on one agreed type of call. We confirm scope, timing and the expected phone and AI usage costs before building. Testing and human handover are part of that plan.
Can it answer calls and make calls?
Both can be explored, with separate plans and tests. We agree the purpose, phone setup and handover for each. Our linked project is an example of outgoing customer-success calls.
Will it understand Swiss German?
We test the dialects, accents and language switching your callers use. Standard German support alone is not enough to establish that. We also agree what happens when it does not understand.
Can it book an appointment?
We check what your calendar allows. The agent should only confirm a saved booking, offer another time if needed and avoid creating duplicates.
Can a caller ask for a person?
We agree a route to transfer the call or arrange a callback. We also test what happens outside opening hours or when nobody answers.
Can we keep our phone number?
We check your provider and how calls are routed before confirming the setup. The same review covers how transfers would work.
What gets stored after a call?
We agree which summaries, transcripts or recordings you need, where they are processed and stored, who can access them and how long they are kept.
How do you manage outgoing calls?
We agree who can be called, for what reason, at which times and how often. Contact preferences and current customer information are checked before the call, and the result is recorded.
What do callers
keep asking your team?
Tell us about one kind of call and when you would want a colleague to take over. We’ll explore whether a voice agent could help.
Book a first call